Never order from UGG Australia unless you want to waste money. They've consistently lied & now here a month later I have not received a refund & I'm out of money & a shoe. They will keep you on hold forever & tell more lies or say they will call you later when they've gathered more information NEVER will I ever order another pair of UGG's from this unprofessional sorry excuse for a business. Every review I've read complaining about their experiences are 100% correct.