These shoes were purchased with a gift card from my daughter for Christmas. I also had to add to it to pay for an off the rack pair. That was not the problem. After months of waiting for the shoes, I requested the money from the gift card as well as my credit card to be refunded. It has now been over a year of waiting with quick reply emails stating that it is in the works. They offered a voucher for something else that I declined as I am sure I would still be waiting. I am thoroughly disappointed with this company and would never ever recommend it to anyone. Terrible!