I am going in two months into the recovery process and so far all this company has accomplished is to charge my credit card and send me a contract, as well as send to me a sort of form letter for ME to send to my bank myself, and that is all they have done! Their client service is quite terrible, bevause any requests for an update are ignored and I am treated as though I am rude for making the enquiry, just as if I do not have the right to know such things! I should have gone with claim justice instead! I hsd such high hopes but almost two moqnths in and this is all they have done! It's bad.
Hi Rachele! We apologize for the difficulties with your recent order. We are not aware of any technical issues which would account for you being charged for the same order twice, so there is most likely another explanation for what you are seeing. Furthermore, we do not actually support recurring charges but, since we simply authorize your card when a purchase is made and then capture the funds once marked as shipped, some payment providers will flag the authorizations as recurring charges. In any event, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to the opportunity to clear up this misunderstanding.