Rachel H.

Do not waste your time buying from here. Perhaps some people have okay experiences with them, or even wonderful, but not me. My experience didn't go well, here's what happened. I thought we were paying for a new phone- both times it was obviously a used phone that they sent us. The first phone wasn't working right, the sprint store techs couldn't get it to connect to the network and so we were back to the old phone again. It had gone nearly a month or more till I got in touch with them about the first phone and needing to return it- it was super slow shipping with a time period of several weeks till the phone got here and then Till the trip was made to the sprint store and then having them try to hook the phone up... they were gracious and allowed me to return the first phone for an exchange-I'll give them that!. I had bought a warranty so I had them send me a second phone under the warranty and when we got it it was clearly locked and had a password on it- of which they were no help in removing. I tried to contact them about this, emailed them atleast 4 times and finally called them and was directed to their webpage to fill out a return request form. Never heard back from them whether I was approved or not to send it back. Finally called again and was informed that they denied my request to send the phone back. Okay, so now what? I obviously am no closer to having a good phone from them and it feels like they're refusing to work with me. I had asked the tech that helped me what I'm supposed to do and he promised to send me a link for how to unlock it. I never got a link. Maybe he just got busy and forgot‍ But whatever the case, I have no use for a phone that's locked and is unusable!. Save yourself some time and just buy off eBay or somewhere that has more stringent standards. I'm not impressed with their customer service and products, I'd advise to just look elsewhere for your electronic needs. Sounds like I'm not the only one who's had bad experiences... take our advice, unless you want to risk running into a bunch of hassle like us.