I called to lookup a gift card number I used previously and had the confirmation number, tracking number, tickets and everything. The lady I spoke with was very rude and kept cutting me off. She kept telling me I was wrong and even proceeded to tell me I must have gone to the movie 2 years ago when I went a couple months ago. When I told her to lookup the release date of the movie she magically found my gift card number and ended the phone call very rude.