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Rachel W.

Contributor Level

Total Points
80

1 Review by Rachel

  • Serena & Lily

8/7/22
Verified purchase

Absolutely terrible customer service. I purchased 4 bar stools and the ship date slipped 5x already and pushed out two months from the original date. When I asked why and how they can continually do this to customers they blamed the pandemic and said tough luck. Unbelievably bad customer service and absolutely ZERO credibility. Who knows if I'll ever receive these bar stools.

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