This company provided the product I needed (MSOffice 2010) at almost half the price! I found that their link for the software download did not work but all I did was go on the MS Office website, use their download and when prompted to enter my Keycode, I entered the code and MS Office was up and running. If you have a really old, antiquated operating system make sure which version of the software will work. I think anyone who has trouble downloading Tek-Micro products probably does not know what they are doing. The customer service response time was excellent. You cannot blame the software if you are too lame to load it. I plan on buying another key code right now for my other new computer. Thanks for the great prices!