I would prefer to give itcosmetics.com ZERO stars. I have wasted so much time on emails and phone calls trying to get the products I ordered and paid for, trying to get refunds when they overcharged me, and the loyalty reward points I was due. It's a terrible shame, because the products are great, but this company is so unreliable and untrustworthy. If you're going to order from itcosmetics.com, take screen shots of EVERYTHING and be vigilant.