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I received my first order of partagas D4 and Cohiba Robustos. I compared them to my friends same cigars that he got from Duty Free. Different leaf color, labels are different, and the taste and smoke is completely off! Im giving it 1 star because there isnt a lower rating. BIG SCAM DONT BUY!
Tip for consumers:
DONT BUY
Products used:
Cigars that were FAKE
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Greetings Mr. Khanoyan
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concerns, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We also provide assistance guiding the customer during this process for them to feel secure with their purchase. We would have loved to guide you with this procedure.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team