Rafa R.

I can only imagine the level of disappointment for many customers if they get Russell's advice.
This person was very weird to say at least. We went there and it seemed he was bothered by my mattress knowledge and my firmness preference. Totally surreal...
Very rude guy.
I would say, "so I bought this Tempurpedic mattress that has the tallest core", and he would immediately say "nope". Ok, I have the numbers from the Tempurpedic website but nope. Just an example, there were multiple nopes.
The guy also said that all Tempurpedic models will last 20 years. No more, no less, nothing in between, 20 years period... The mattresses will always feel the same according to him, so basically at the twentieth birthday, I guess the mattress will disintegrate into another dimension...
I said, "based in construction, my Pro Adapt Firm will be longest lasting in the entire line"; he immediately said, "nope"... Obviously he missed physics class, otherwise he would know that foam durability is strictly and exclusively tied to density. Not all Tempurpedic mattresses have the same dense materials. Having the tallest and densest core, thinner and densest comfort layer at 12" tall, makes the Pro Adapt firm the most durable Tempurpedic mattress, by far. Simple physics...
I also said, "so my mattress has broken in a little after two weeks", also got an immediate "nope"... I said, "the Pro Adapt firm you have here at the store feels a little different, a tad softer from people trying it out", again, an immediate, "nope, that's not possible, they all feel the same". Everybody knows that foam mattresses break in a little after several days of usage, but not according to him. Even Tempurpedic tells you on their website about foam break in period. Also there can be noticeable discrepancies between the same exact models, because the manufacturing process and chemical combinations are not always the exact same. But of course he wouldn't know...
The guy doesn't know much of anything about layer construction, thickness, and properties of Tempurpedic mattresses. He literally doesn't know the difference between the core and the comfort layer.
He's a big guy, well over 250lb, and his preference was the luxe soft and he wishes it was even softer... Well that's ok, there is also petite people who love a very firm mattress but that's s rare personal preference. You can't recommend, as he was, to a heavy person to buy a soft mattress with absolutely no support for your weight. I was trying for the heck of it the Luxe Adapt soft, sinking like crazy, and he was like possessed saying, "but you are supported"... Ok man, I am sinking seven inches into the mattress but I am supported... So he doesn't even know what support is when it comes to a mattress...
I bought my Pro Adapt King at amazon for $2799, instead of $3999 at the store. He was saying, "that's impossible, something wrong with that, Tempurpedic controls the sales prices". If you go to the Tempurpedic website they will tell you that other retailers will have different prices. So he was wrong again.
I just wanted to go there to test mattresses because we wanted a change, maybe go for something a bit softer, but it turned into a "no, I'm right and you're wrong scenario". I wasn't even mean, or trying to be a smart lecturing guy at all... I was shocked with this guy's attitude. My guess is that he have some insecurity issues, and an obviously tremendous lack of knowledge of the products he's trying to sell, making the perfect environment for his personal tantrum.
Again incredibly bizarre and unpleasant experience.
But hey, the mattress is great regardless of being a bit firmer for our taste, Tempurpedic makes great products and we will be coming back in the future, just not at this store with Russell the "nope guy".