Raffaele R.

SUBSCRIPTION FRAUD!

DESPITE CANCELLING MY SUBSCRPTION ABOUT 4-5 MONTHS AGO, THEY KEPT CHARGING ME CONSTANTLY MONTHS AFTER MONTHS

THOUGH I DELETED THE INSTANCE 4-5 MONTHS AGO AND AS MUCH AS I CAN REMEBER I WAS HAVING ISSUES SOMEWHERE. HENCE I OPENED SUPPORT TICKET AND ASKED TO DELETE EVERYTHING. AND BEING A ONE MAN PERSON IN MY BUSINESS I TEMPORARILY MOVED ON TO OTHER THINGS WHILE HOPING THAT TEAM WILL TAKE CARE OF IT PROVIDED THAT I'VE BEEN GIVING THEM MY EXCLUSIVE CONSENT.

THE NEXT MONTH I SEE A REMINDER DIRECTLY ON MY BANK STATEMENT AS A FINAL CHARGE. NO EMAIL REMINDERS, NO NOTIFICATIONS OF THE COMING SUBSCRIPTION, DIRECTLY A CHARGE. SO I WROTE AN EMAIL BACK TO TEAM TO KINDLY TAKE ACTION AND STOP THESE CHARGES, TO WHICH THEY CREATED TICKET AND STILL DIDN'T DELETED WHOLE THING( DESPITE ME ASKING THIS WHOLE TIME ON LIVE CHAT AS WLL AS TICKETS) BUT RATHER LEFT A FEW MICRO SERVICES LIKE SNAPSHOTS ETC TO BE DELETED MANUALLY BY MYSELF (WHICH IS WHERE I WAS HAVING ISSUES).AND FOR THE LEFT OF THE MONTHS I'VE BEEN ASKING TO DO IT FOR ME.

AFTER 3-4 MONTHS AND MORE CHARGES ACCUMULATED, SOMEONE FINALLY CREATED SUPPORT TICKET AND ASSURED ME OF MY REFUND FOR ALL THESE SHADY CHARGES. I REPLIED TO THE TICKET AND MOVED ON TO WORK BEING BUSY. MEANWHILE SOMEONE ELSE FROM BILLING REPLIED IN THE TICKET ASKING FOR CONSENT AGAIN( TO WHICH I MISSED REPLYING SINCE I ALREADY REPLIED) SURPRISINGLY THEY CLOSED TICKET WITHOUT REFUND.

AND TILL YESTERDAY I HAD STOPPED A FEW GHOST SERVICES AGAIN AND ASKED FOR REFUND. THEY REFUNDING NOW ONLY ONE MONTH CHARGE AND ENFORCING THEIR POLICY.

I'VE EVIDENCE OF ME ASKING THEM TO DELETE/STOP EVERYTHING ON EVERY INTERACTION. RATHER THAN TAKING CARE OF EVERYTHING ON ONE SINGLE TICKET THEY KEPT ME THROWING HERE AND THERE YET THEY KEPT ME IN LOOP FOR THIS LONG AND KEPT CHARGING ME NOT REFUNDING AND ENFORCING THEIR POLICY IS A TYPICAL "SUBSCRIPTION FRAUD" RUNNING ALONGSIDE LEGIT BUSINESS TO YEILD THE CHERRY ON TOP.

HOSTWIND IS SUBSCRIPTION FRAUD.