I had an issue with their plugin and they had asked me for details which I sent 3 days back and gave them admin access to my backend as they had requested. I received no response whatesoever and all of a sudden 'My site just got completely distorted and the whole site is a mess! This is so scary! How can anyone touch the main website when I provided them my staging site. And that too without any email response when I had emailed them atleast 7-8 times on 5 days! Very unprofessional!