raj k.

Wish I had a chance to give a zero rating to Element14. But the lowest rating is 1 and so left with no options. Our shipment was held for 5 months despite paying the complete amount while placing the order.
There was no response to either my calls or emails for a long time and all of a sudden a representative responded saying the order information is missing from their database.
When we defend and argue producing all the necessary proofs, that representative requested me to place the order again.
Unfortunately, even that order was not delivered.
I have made a number of calls, written a number of emails and after many attempts realized that canceling the order is the only solution.
They have accepted a refund over the phone and denied it over email.
This element14 cannot be relied on.
I lost precious 7 months (Currently, it is November 2021), which affected my student career significantly.
Till now, I have no idea if I will receive any refund or not.
I wish I had a chance to sue them but me being a student I am feeble and so suffering the consequences of their irresponsible attitude.