Randy W.

It is frustrating when you spend a a lot of money to hopefully get better quality. One of several purchases... an expensive toilet arrives smashed twice delaying your workers and contractor, then you are told you must dispose of the toilets on your own. My garbage company will not take them. So My handicap sister will drive me to the dump (she has a truck) where I, a 65 year old woman will drag them off the back of the truck... The customer service persons told me that she will make a one time exception! And refund the cost of the disposal... but that I must email her the receipt!... I wanted to say would you talk to or expect your grandma to do this Miss? Not her fault... but I probably won't be buying from Build for my Kitchen Reno which is next. ***Additional update edit added I am now having toilet # 4 shipped,#3 also crushed... they are again being sent through UPS! If this one is not perfect,, this is the end... the delay and hassle. USP TOOK BACK # 3 so I don't need to dispose of it. But Kohler WTH?