We've been dealing with ReadyRefresh in the last 2 yrs to deliver three 5-gallon bottles once a month. In the beginning, a few times, they told us (a day or two before the scheduled delivery) that they would have to reschedule. However, it's getting increasingly frustrating because they have recently been doing this every time. Even worse, they emailed us again several times to reschedule the already "rescheduled delivery"! We're done with this company.