Raquel M.

I bought a pair of leggings in early November 2022 and haven't received anything yet. I have contacted them several times to inform them about this issue and I only keep receiving copy & paste emails where they pretty much tell me that they cannot do anything about it and that I should contact Swiss Post myself since according to them the package was successfully delivered. After doing this, Swiss Post was able to inform me that the actual parcel was not handled to them but to DPD. After contacting DPD, they informed me that the package was theoretically delivered and that the only way to solve this problem was for Bliss/Seeingbliss to either refund me or send me a new pair of leggings, to what I would be entitled as I made my purchase with an extra fee for a delivery insurance. I have been contacting Bliss every since, explaining the situation and even offering them the DPD number in case they wanted to contact the courier company themselves, but I have only received automated emails again (exactly the same ones as mentioned above), which do not help at all.

So I am just giving here a start because I cannot actually give none. I would never recommend Bliss and for me it is not only the first but the last time that I will buy anything from them.