RAY M.

Problem with PRODUCT: I purchased the Olympus Tough TG-6 Camera because of it's high ratings as a durable camera including ‘Waterproof-rated to IPX8 for use underwater to depths of 50 feet'. I carefully read the use instructions and used the camera as instructed in shallow water (less than 5') on a vacation at the beach. Water got in and the camera stopped working- (this all happened in the first few days of use). I filled-out a service request at Olympus' website and received no response.

Problem with MERCHANT- SSE Photo & Video: I had purchased the camera thru Amazon from SSE Photo & Video. The return options listed on the website required I return the camera & all accessories (no option to simply swap for a new camera only). After we sent the camera back I received notification that the merchant would be charging a restocking fee $194.50. I called SSE's customer service number and was told that the restocking fee was a mistake, and they would credit the balance of the return to my credit card (but to allow 3 to 5 business days). I checked my CC the following week and found no credit. I called SSE again- this time I was told that the ‘re-stocking fee' was due to ‘User-Inflicted-Damage' which was not covered by warrantee. Essentially, I must have not sealed the battery door properly because water got in. It was an SSE technician which made that call (unsure of any actual position from Olympus).

I absolutely guarantee that I had sealed the battery door prior to use per user-manual. SSE's position seems to be that the camera will not fail unless it is the fault of the user. I have engaged in 2 fruitless phone calls with SSE and they refuse to change their position. I am in the process of working thru Amazon and then will appeal to my credit card company for relief. I would recommend caution with this camera and steer-clear of SSE Photo & Video.