The behavior displayed by Toongabbie Woolworths Manager Jennie was nothing short of arrogance. She addressed a customer with the words, "Give him the refund to shut him up," in an utterly condescending manner. It's important to clarify that I wasn't seeking a monetary reimbursement, to begin with. My request was a simple exchange. One might wonder how a customer is supposed to know that frozen items are non-exchangeable. While it may be store policy, it's essential that such policies are communicated clearly through various channels, both online and offline, to ensure customers are aware. Read More: https://www.productreview.com.au/reviews/e27e64fe-0c68-5455-a969-bf0731f1429b