I contacted other mattress companies and they never called or emailed me back. Winkbeds did immediately. I liked the service so much I ordered one. It arrived and I slept on it for a month and a half and it was just too soft. I emailed them and thought, "ok here we go". BUT, they sent me the next firm bed BEFORE they even took the other mattress back! Talk about customer service. Then they picked up the old mattress in about a week. Don't bother with the others this company is the best.