Rich B.

Attempted to book a hotel through The Knot. Looked like a very professional looking website. That's where the professionalism ends. The site automatically plugs in the dates around the wedding venue. I did not need those dates, so I adjusted them for 1 night. Somewhere along the booking process, the dates were changed back. I had already clicked the book button before I caught the error. I called their support to help me with the issue. The first person I spoke to said they would escalate the issue to resolve it. The next thing I know I receive a cancellation notice. I had asked the first person I spoke to if would be easier to just cancel and re-book, he said there would be cancellation charges if I did that. So I was already pretty unhappy to hear that. Every other booking site gives you 24hrs to cancel no questions asked. Once I received the cancellation, I knew I was going to have a long drawn out problem. The second person I spoke to was no help at all, would not connect me with a manager, offered me a voucher but could not tell me how much it would be for, just wasted my time. Before ending the call I informed them I needed to hear back from their management in 24hrs or I would be calling my credit card company and issuing a charge back. Nothing. Keep in mind, I did not asked for my booking to be cancelled, I just needed the date changed, they cancelled it. What an awful start to what should be a great trip for a very happy occasion.