I played there about a year ago and after running into some luck (and A LOT of playing...between 50-150 games per day) after 3-4 months I was up almost $400 in my accout. So the problems came when I attempted to withdrawal half of it. First they went silent for nearly two weeks before I started complaining. Then they began requesting documentation that I was very uncomfortable giving to them (but eventually did)...then I got a notice from them saying i was banned for cheating and my funds would be frozen. They even threatened legal action against me. I was furious knowing that hadn't cheated and that they were doing just that to me.
After numerous back and forths and them even saying they'd allow me to stay but would keep my funds, I said FU and left. I reported them to the Better Business Bureau® and never looked back.
Of course a few months later they contacted me and told me my account was reestablished and welcomed me to come back (screenshot attached)...no apology, no explanation...nothing. It took me several months before I'd log into my account to check it out. I was shocked to se that my funds were still there. I thought, wow, maybe they've seen the error of the ways. So I started playing again for a month (50-150 games per day) and decided, I better withdraw some of these funds before they go and lock me out of my account again. So, about a month ago I requested a $300 withdrawal and was told it could take up to 3-5 business days. Well, here we are again. After multiple messages back and forth and everytime being told they will process my refund in the next few business days...24 business days later they still have my money.
They are a complete scam and fraudulent group of people. They now have monthly tournaments for a handful of games that are paying out around $1000 to the top three winners. I was in the top spot with just hours remaining and a lead on 2nd place by a couple hundred points (these tournaments paying out on the number of times you play, not the scores you obtain)...sure enough in the last couple of hours I saw about 5 players point jump hundreds of points knock me down to 6th place. Meanwhile I played the entire time.
Then I started lookiing more closesly and discovered that the same 6 players placed in the top 10 of all 5 tournaments like this which is just not humanly possible. No one person can play that many games.
I realize they reinstated my account because they needed players like me to make them money since they keep 1/3 profit from every game. If I'm playing 100 games per day@ $1 entry fee, they receive $30 per day in fees...that's nearly $1000 per month. But these bastards are so greedy that they're going to try and keep my winnings on top of that.
Oh yeah, and since I gave them all my personal information a year ago, I've to cancel my credit cards twice for unknown charges. Coincidence? Maybe.