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My card expired. I went into aol to update it but am locked out with NO notice from aol. I received USPS mail notice to login to updatemybill.aol.com but it says I dont own my own account. I called *******811 and he would not send me a link to update my card nor would he give temporary access to update my billing info. The only thing he would let me do is give HIM my credit card number. HIM, not from my country, not cleared, maybe just out of jail, I wouldnt know. I dont give my credut card number out over the phone. I see this as an effort to hijack my credit card info. Ive been with aol about 20 years. Whats happened there?
Tip for consumers:
It would have been helpful if aol would have given me a temporary code to go in and change my billing or if aol had not locked me out of my account before I received prior notice or if aol had sent me a link to change my billing info. Anything except give my credit card out to the customer service agent over cell phone. AOL is the only company I deal with that makes that demand.
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