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Rebecca C.

Contributor Level

Total Points
176

2 Reviews by Rebecca

  • Coach

12/22/22

I ordered 4 items for Christmas; the site said they were in stock and would be delivered in 3-5 days. On the 6th day I reached out to customer service (as the statues of order had been "in process" for 6 days). They said the items had be released for shipment, but they could not give me tracking info. Six hours later, I get an email saying sorry but all of the items you ordered are out of stock. Very disappointed. I expected much more from such a well known brand.

Tip for consumers:
Their website is not properly functional. Certain buttons didn't bring you to the proper page. Not impressed

Products used:
jewelry

Service
  • Aerie

2/17/22

The site is so slow to load pages. You click on one thing (ex: sports bra) and it brings up a page with shirts. I tried using Chrome instead of Safari. Its no better. I eventually was able to add items to my cart, only to review the cart later and only 1 item was in there. It seems like they are severely lacking in the IT department! Crazy in this day and age.

Service

Rebecca Has Earned 6 Votes

Rebecca C.'s review of Coach earned 2 Very Helpful votes

Rebecca C.'s review of Aerie earned 4 Very Helpful votes

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