Rebecca C.

I have been a Verizon customer for 22 years. I experienced fraud on my account. I contacted Verizon immediately to report the fraud. I was assured the charges would be reversed. A month later I saw my bill and the charges were still there. I called again and told them I had experienced fraud. They apologized and told me they would fix my bill before it came out of my checking account. I participate in autopay. They did not fix my bill so today they took my usual payment with an additional amount of $94.03. I went to a Verizon store and told them that I had contacted Verizon twice and they still had not removed the charges from the fraud I had experienced 2 months ago. That representative could not help me, so he gave me a different number to call. I called that number, told that representative what happened, and then he spent the next hour arguing with me and refusing to remove the charges. After an hour he put in a request to give a credit to my account. Now I have to wait 4 more weeks to recoup my losses. I would have preferred a refund and better customer service. This was a huge waste of time. It shouldn't be this difficult to report fraud. I'll be taking my business elsewhere.