REBECCA C.

AVOID LIKE THE PLAGUE!
Order was faulty on receipt. I emailed them 3 times to arrange collection of the goods but received no response. Phoned them and was told that i would have to complete a returns form and they would arrange the collection. The form has a rather long disclaimer list which leaves you a bit stuck as if you don't agree to it they won't collect the items.
I have been told that if a set of plug and go lights i ordered are faulty due to the bulbs or cross threading in the wiring then i would have to pay the collection costs. They supplied the bulbs and any cross threading would have happened at point of manufacture. I explained this to them but they just kept repeating themselves that i would be liable for the cost.
The disclaimer reads:
I believe the supplied product/s to be faulty as per the above information
I confirm the product/s has been installed by a qualified electrician in accordance with the fitting/assembly instructions.
I understand that as the product/s has been installed/assembled and can not be resold as new I am returning the product for testing.
I will accept the outcome of the test results.
I accept that fact that if the product is proven to be faulty I will be issued with a refund or replacement as per my request within 7 days.
I accept that if the product is not proven to be faulty the product will be returned to me at my expense and I will pay the sum of £20 to cover the collection, packing and re delivery costs of the product/s. Please note you will not be charged for the testing of the product.
I accept that if the product is not proven to be faulty this payment must be made within 14 days of notification.
I accept that if I refuse to make the payment or accept the redelivery of the product within the specified period I waive any right to a refund and that my product/s will be disposed of.
I accept the above to be legally binding. Your statuary rights are not affected.
I wouldnt go near this company