I have been with Intothedarkroom for several years now and rarely have any issues but when I do, they are right on it! I am a creative artist but not very techy so anything to do with hosting, websites, domains, UGH is the worst. They always are very good about talking me though things until I have a grasp on what is going on. I really appreciate all their hard work because I know it has to be frustrating to deal with folks like me LOL. Thanks Michael for getting me up and running with the new hosting site! You are the BEST!