Rebecca G.

I signed up for their service while I was on a monthlong trip through South America and I was having trouble accessing all the various SFTP sites I needed for work. The service worked well for me for the most part. However, like so many others on here, I experienced massive amounts of trouble trying to cancel. There is no clear way to simply "cancel." The only option you have is to turn off automatic renewal payments. However, as another reviewer said, their site is deliberately misleading. You have to select the option several times to finally get the cancellation to go through, but there are not prompts telling you you have to do that or that your initial click of the option was not enough. It's straight up fraud. I chatted with support who offered zero help. They offered to refund one month and then said they will "escalate" my claim for further refunds. I'm 100% sure that the escalation will lead to nothing, so have challenged the charges with the credit card company. I have never been so angry with a company in all my life. 100% do not recommend. Would love to see someone bring a class action lawsuit against them for their fraudulent billing practices.