First off I read all the reviews about this company after I placed my order. I was extremely nervous after I saw a lot of them. I can now tell you that my nervousness was completely unwarranted. Julia provides outstanding customer service! I have never had someone go as far out of there way as she did to get me a product on time. Not only did she track down the product that I wanted (3 other companies told me flat out no) but she made sure that it was delivered before Christmas. Even through some delivery hiccups she continued to work hard to make sure all of my order would be delivered for Christmas.