Rebecca S.

I purchased two tickets for the Paul McCartney event in Arlington, TX on 12/13/2018.

I received many emails from Vivid Seats, and have never purchased tickets from them before. The emails were to verify the sale and my email address etc. I made a folder on my laptop for all correspondence, uploaded their app to my cell phone and thought I had everything I needed to attend the event.

I began to review the correspondence and realized I did not have the actual bar codes for the event.

On May 16th, I had a "Chat" conversation on line and explained I do not have the bar codes. The Customer Service Rep told me the tickets had been transferred, and I again explained I did not have them.

I was instructed to forward to Vivid Seats a copy of all emails I had received and also I had checked my Ticketmaster account and no transfer had been made. They requested that copy also, which I obliged.

I began receiving emails that stated:

You tickets have been transferred, and we "will try to reach out to the Seller to have them transferred."

In one of the phone conversations, I was told the Seller "tried to transfer the tickets, but had an issue"... however, Vivid Seats never let me know there were any issues and the tickets were not transferred!

I was also told:

"All sales are FINAL"... even though I had no tickets

"We will try to contact the Seller and have the tickets transferred BUT, WE DO NOT GUARANTEE THIS WILL HAPPEN."

"We have contacted the Seller but have no updates, you need to be patient... and IF WE HAVE A POSITIVE RESPONSE, WE WILL LET YOU KNOW!"

I couldn't understand how they accepted my money ($299.16) and could leave me hanging like this... They also said it was up to the Seller. (?)

Then they tell me, if I am disappointed in the tickets I can go on line and find a company and resale them... When I don't even have the tickets!

I received an email 05/25/19 from Vivid Seats that the tickets were transferred, after I told them on 05/22/2019, that I lost all faith they were going to provide me my tickets... and that I have already purchased new tickets to the event and already had the bar codes on my cell phone...

The tickets were actually CANCELED and I have not received a new transfer.

I have emailed Vivid Seats (several times) to refund my money that I will not accept anything now, but a refund.

I finally disputed the charge on my credit card!