I ordered September 15th and it's now October 30. The package got shipped on October 1 and it still hasn't arrived. I contacted you guys multiple times but the only thing I get for answer is "Contact us if you package hasn't arrived on October 29" now I did. But I don't think I will ever get my package anymore. I'm waiting for 7 weeks now for just 4 cases..
Hi Rebecca,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox
rebecca Has Earned 5 Votes
Rebecca S.'s review of MiniInTheBox earned 5 Very Helpful votes
Hi Rebecca,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox