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I enjoyed the person that was going to do my resume; she was so lovely. Still, the experience I had with the "support" team was terrible, and all over the place, I ended up getting my money back, canceling my project, and deleting my account. This service is supposed to help people feel more confident when applying for a position. All it did for me was create unneeded stress. Do better "support" team.
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I paid for the Resume+Cover Letter+Linkedin Profile package. The original estimate was 2 days and...
Dear Rebekah!
We appreciate you taking the time to leave a rating and are sorry we did not meet your expectations.
We already did an internal investigation regarding your problem. Our policy provides a discount only for first order, and you submitted 2nd order.
We do care a lot of our customers, to make them satisfied is our main job, so we provided a special 10% offer for you and after that you received full refund.
Please, accept our apologies about your negative experience with our customer support. We did hire new employees and they provides the best support!
Hope, one day we will renew your faith in us!