red g.

Bought 5 home warranties from First Premier HW - one a 3 yr contract. After 2 excruciating episodes of attempting to make a legitimate claims on suddenly broken items (after the 30 day wait period) which items were clearly covered per the policy we were provided by FPHW before we paid for the policy, we decided to CANCEL all our policies. The cheating continued, with FPHW interpreting their cancellation policy to their advantage, and not explaining why they were keeping so much of our money, which should have been pro rata refunded to us upon cancellation. FPHW stated they paid a $60 service fee to a contractor they sent out on one of our claims. This was a BLATANT LIE. We paid the $60 to the contractor and even obtained an email from the contractor stating FPHW never even contacted the contractor or paid the fee! The cancellation form they sent me, which FPHW demands I sign before they will cancel my policy and refund my money says, "by signing this form, I release FPHW for any and all liability in connection with this policy and agree to have any current or pending complaints or actions withdrawn and/or considered resolved. I also agree that this amount is final, and that if the full or any portion of the por-rated amount/administrative/service cost fee be contested, the entire said account will go to Collections and may significantly impact the credit score." WHAT? IS FPHW THREATENING TO RUIN MY CREDIT SCORE -? WHEN THEY ARE THE THEIVES, THUGS, LIARS AND CHEATS? DESPICABLE STAY FAR AWAY FROM THESE PEOPLE.
Attached are copies pages from the BAIT policy which was only 6 pages long and the SWITCH policy 19 pages.