I was having some confusion and issues with a charge and problems with canceling my account. I sent a rather terse letter (sorry) explaining the situation. Bella reached out to me immediately and explained and fixed the problem with kindness and professionalism.
Having someone like Bella there to help and offer assistance, kept me a customer and solved my problem. She's a asset to the company. Makes me wish all my customer service issues were handled by someone of her caliber.
And the site as a whole was incredibly useful to me. The choice of resumes formats the ability to save and come back to it, cover letters and just all around useful advice in an easy to navigate site. I will definitely recommend it to others now as well.