Regina J.

I thought I reserved a room in Reykavik, IC. When I received an email from booking.com, it said the room was booked with no cancellation. What does "no cancellation" mean? Everything can be cancelled especially if you do not sign. Anyway, I told booking, com to cancel and they said they would have to contact the site, and the site said, no."
This place apparently goes by many names. (How can I enter a contract if I do not know with whom I am dealing?) Whatever, so I told my bank before I left that I disputed the charge, but they had not charged me yet. Today, I noticed six! Charges from this place that I did not know was the place because the charge came from Kopavogur not Reykjavik. Funny since I was staying in Kopavogur. Funny that there were six mini charges over two day with four days in between charges - like they did not want me to notice that they were charging me. Oh, and the charges indicated a website not the name of the establishment - shady. What does booking.com do? Nothing. I cancelled. They are an American company and should have the interests of Americans in mind. A wonderful memory is no marred. I do not know what to do. I contacted my bank. I contracted the Icelandic Consulate because I think it is a shady business. I asked a free legal site if I have grounds for a class action. Oh, this is crazy. I am not rich - I am a school teacher. I should not have to eat over $800.00 for a place at which I did not stay.