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They are doing everything to avoid paying you. Dishonest business. My vet sent them the documents they asked 4 times. I know that because they've also sent a copy to me. When they finally acknowledged receipt, they had closed my claim because they "can't keep it open forever". They then requested a letter from my vet which they received the same day. 10 days later and my claim is still closed. When I called, I was told that yes they've received it but "it has just been sitting there for some reason, maybe the claims assessor is away". Avoid!
They have charged me £10.50 for delivery without warning and then refused cancellation when the item was still showing as dispatched despite their returns policy. On the live chat "Becka" wouldn't answer why the item is still showing as processing when she is claiming it is dispatched. Thiis was all done within 5 minutes of me putting the order! She kept saying the same things over and over again refusing to answer any of my questions.; Apparently I now have to return this item to them in order to get my money back so pay £20+ for nothing. This is not honest business. Stay away!
Regina P.'s review of SkinStore earned 2 Very Helpful votes
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Hello Regina
Thank you for your review.
I am sorry to hear that you were unable to cancel your order, due to this entering into our warehouse system and a courier allocated for dispatch.
Looking at your account, I can see that you have spoken to one of our Live Chat advisors, who has issued you with the returns information to send this back to us.
I understand that you have advised that you were charged a shipping fee without prior warning. All delivery information is presented to you during the checkout stage, in which each delivery service is listed for you to select from. If you have qualified for a free service, you will be able to select this from the list of options.
As soon as we receive your item back, a full refund will be issued to you.
I can assure that your feedback will be passed on to the relevant departments, in order to improve on our overall service standards moving forward.
Once again I am really sorry for any inconvenience caused.
Many Thanks,
Andy - Feedback Team