I used LogMeIn for several years. After going into semi retirement and not needing their service, I was told that a prorated amount ($29+) would not be refunded. Really...? Logmein must really need the money bad to keep that amount. I paid a year in advance and had been a "good" customer for years. Now I see who they really are. Don't trust them. Great product, good service until you decide to leave. Really disappointed!