Renate F.

I have ordered so far 4 rugs from eSale Rugs and I am highly satisfied. Not only are the rugs totally what they look like, the quality is superb and the customer service is the best I have experienced. If I could give them more stars I would love to do so. So thank you for your product and service, I can only very highly recommend you!

The customer service is absolute the worst EVER! Try to call and you are on hold for more than 40 minutes, I tried twice and hang up. Merchandise was promised for Dec. 28th and on Dec. 27th it was not even shipped. To make it easy to get out of this purchase I cancelled my Visa card, never before have I experienced such a lousy customer service. They say email us and we will respond within 24 hours, of course not true.