Ren B.’s Reviews of MartOfChina & more

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“I FINALLY received my dress today from Mart of China...”

12/11/14

I FINALLY received my dress today from Mart of China after waiting almost a month for it. I was surprised to see it was the actual dress I ordered. I have yet to try it and I am praying it fits as I am a size M but ordered a size L. I was on edge to receive this dress after reading many terrible reviews from people who did not get what they ordered. Ordering from this site is pretty much hit or miss (which should never be) and I do not think I will be ordering from them again. Not to mention their customer service is TERRIBLE. No one answered any of my emails and I was worried I may not receive my order. They are quick to take your money but very slow to give you what you paid for. I give Mart of China two stars because I got the dress I ordered but was I not happy about the service.

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Linda W. – MartOfChina Rep Over a year old

Dear Ren B,
Sorry for the inconvenience caused and sorry for kept you waiting.
As for the shipping time, that's because we need time to process the order before shipping and the deliver time after shipping depends on the shipping methods used. I guess you chose flat rate shipping which is the slowest one on our site.
As for the emails, we reply the emails of the customers in 1 working days except Chinese Holidays.And recently due to the disadvantage of using emails we plan to not use the emails in the future so for fast and quick communication, customer can submit a ticket here http://www.martofchina.com/support.php
We really appreciate can give us the feedback, which helps to improve our service. Thank you again.