Rene M.

Apparently a one-man circus, we only ever got emails from and spoke to one person. You don't get what you pay for - you don't get anything! They offer beautiful dresses at bargain prices the only problem is they don't deliver as promised. We ordered a ballgown and paid for expedited shipping 6 weeks before an event allowing plenty of time for delivery and any alterations that might be needed. The website's stated terms were tailoring 2-3 weeks (at the time of the order - since changed to 4-6 weeks but still inaccurate) and shipping times 5-7 business days and found out 2 1/2 weeks before the event that it wouldn't be shipped until 6 weeks after that for a total of almost 11 weeks from the time of the order. Then they charged us a $30 restocking fee for a dress they hadn't even started making and the salesperson hung up on us twice, we had to call from a different phone number to get him to even answer the phone.

Update as of 2/4 We have emails supporting all the correspondence we had w/Paul's Bridal and our charges. Also, he offered to make the dress up to fit our younger daughter for a beauty pageant, which we might have considered but the pageant is scheduled for before the dress could be finished also. It doesn't make sense that they had started the dress on 1/11 and then offered to make it up for an 11 yr old on 2/2. After posting this review we received a refund for the $30 restocking fee and these emails:

Since you already received your refund, can you please delete your review
From the website at http://www.sitejabber.com/reviews/www.paulsbridal.com?
We already suffered loss and wasted so much time on your order. You don't
Have to make us a story like that.

Tom

Your review is not true. We usually start making dresses right after we
Receive the payments. Your ball gown comes with too much embellishment, so
It takes longer time. Your review will mislead our potential customers. If
The review is still at the site by Monday, we have to post a review for your
Behavior with all your contact information. That way, all the online bridal
Business will put you into the black list.
Tom