At first, they are very eager to get you as their client but after many months of no update u need to always follow up and now they won't even answer we are requesting for refund and no one assisting us anymore my application runs for almost 2 years and my IELTS was expiring and I haven't heard anything from them they reassure that they are not a scam but how come they are passing for different case managers I think 4 case managers already handled my application as expected it's still on pending its the worst we are not rich giving away money for nothing we have kids that we are supporting hope they understand.