I have tried to put a 1 star rating for a couple of businesses Houzz never posts them! Only 5 star show up. Go to other review sites companies have tons of 1 star! This is so wrong buyers think they are dealing with a reputable company when they are not! They could have known had Houzz been up front and let people post true reviews of the companies on their site!
Hi Rev,
We checked this order and our After-sale team is currently mediating on this issue. The analyst has been sending you updates about this dispute in your DHgate inbox, please check it so that we can mediate on this issue successfully and give you a favorable solution.
We will be needing a video evidence to clearly show the problem and you may upload it in YouTube if you do not want to use Dropbox. Once you've uploaded it on either of these sites, you can send the link to the analyst or to use and we'll forward it to the dispute in charge.
We are committed to giving a refund as long as our refund process is followed.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service