DO NOT expect customer service. I received an email stating that my item MUST be picked by tomorrow 1/1/2024. I drove 2 hrs just to find out that they were closed. I wrote an email since the customer service line NEVER followed up and called me back. The email stated basically. The website said they were closed. I read the email not the website. I had a membership and spent thousands of dollars but they will not get anymore out of me. Their customer service has gone away. So if you need my $16 keep it. It is the principle of the fact. I had bought a lot of trash from Mac Bid and understood that I take a chance but for you not to stand behind your email threats that is just bad business.