My order was supposed to ship within 24 hours. Two weeks later, there still was no response to my phone calls, chat online, or emails. Contacted the BBB and found they are out of business but still accepting orders and taking the money. Rotten individuals!
Tip for consumers: I wish I had searched for reviews on GlowSource first but that's just hindsight.
Products used: I ordered LED light up whiskey cups but never received them, nor a refund.