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First, the suit, my normal size was huge. Then comes the horrible return policy which is all on your dime. Hate this truly bad company.
At first I was upset because Coach.com refused a return of an unused bag. Then the company called me and the though I had to travel, and lost my shipping charges, they took back the bag.
Tip for consumers:
DON"T SHOP COACH, there are better companies out there who are honest.
Products used:
Coach refused a return of an unused new bag.
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Empty.
Hard to check out and I didn't get my first time order 10%off.
Dear Rhonda, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.