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I ordered 2 dresses for my daughter's June wedding at the end of January. Received one, which was too large. Emailed to ask if 2nd dress could be shipped in smaller size, was told no, emailed again asking to cancel the second dress, as I was sure it would be too large, and I would definitely be returning, response: No. 2nd dress arrived over a month after 1st, was too large, so both returned. I was credited for one dress, but not the other. They were returned in the same box, with packing slips. I have contacted Ideel 4 times, and they keep telling me that I have my refund. They still owe me over 120$$! Do not do business with this company!
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Hi, Rhonda,
Thank you so much for reaching out to me on Site Jabber. I am very sorry for the inconvenience and delay in processing your return. It appears the delay was due to the second dress not having a return initiated when it arrived at our warehouse. Please note, our warehouse cannot process returns on items that are not previously set up for a return in a timely fashion.
I see our evening customer service supervisor reached out to you on Friday, 3/27/15 and she processed your return and issued your refund, which you should see in about 5 business days.
I again apologize for the confusion regarding our return policy and the inconvenience it caused. Please do not hesitate to message me if I can be of any further assistance or offer any further clarification as to why the delay occurred.
Best,
Jason Faria
Director, Customer Service