On August 16,2022, I ordered a Dell 8950 computer from Amazon. When I realized that it did not come with a built-in CD/DVD drive, I called and requested the package not be sent and not for it to be delivered but it was delivered so I had to return the package.
The computer was sent back to Amazon and received by Amazon in Goodyear, Arizona on August 29,2022. On September 5,2022, I spoke to a Jennifer R. Who said that she was the manager of returns, I was put on hold, and when she came back on the line, I was hung up on before I could hear anything. I have the UPS return number, 1Z9758VX*******133, and printed the Proof of Delivery to Amazon from UPS. Amazon, Jennifer R., refuse to refund my 1,716.60 stating that I received the item and did not return it. Please review the attached documentation as it is their shipping and receiving who lied or was so incompetent that they would rather steal $1,716.60 dollars from me rather than admit they are wrong or they stole the computer and kept it and sold it to someone. The main point here is that EVERYTHING was explained to Wells Fargo but they chose to take Amazon's lie rather than protect their customer. Bottom line, I am closing every account and pressing grand theft charges on both Wells Fargo and Amazon Inc. In addition, small amounts of money disappears every other month and they deny or make up lies to protect their asses. Very bad!