MyCleanPC charged me $19.95 after I had cancelled. The original charge was $202.78. I cancelled because their service was very bad. Their online person (Tech?) rumbled through my computer and placed many emails and other documents into a vault. They told me these documents were unsafe and needed to be placed in a vault. I tried to extract these documents from the vault but could not. I called back and even their 'person' (Tech?) couldn't help me. That person told me I had to PAY-MORE to talk to someone to extract the documents from my 'vault'. I paid more, but even the Tech(?) I paid more to couldn't extract the documents from the vault. Thanks to MyCleanPC I lost a lot of very important documents.