richard b.

Many promises made, many promises broken. I ordered a pair of tickets to the FA cup final that cost nearly £1500. I was assured that the tickets would materialise but as the day got closer I still hadn't heard anything. On4 days before the game UI rang up and was assured they would be with me before 1pm on the day before the game and that I should expect a royal mail tracking number any time soon - nothing!
On the following day I rang up again and was told they were late arriving and that they would still be with me and if needed they would arrange a London collection. I rang up again that evening and they finally came clean that they didn't have any tickets. They said they were still trying. Phoned up numerous occasions on the Friday and was told a different thing each time. The worst being that the tickets had arrived and that agents were calling each customer to arrange a collection - absolute lies! Then I was told that they would still keep trying until 10 am on the day of the final. My wife then tried a net conversation and was finally told that they couldn't get any. All this time they had my money and so I wasn't able to purchase from a rival website even though there were tickets apparently still available. AT the moment I have been promised a refund, but they have ignored my request for a refund on the parking at Wembley that I had already pre-booked as the tickets were "guranteed" their words not mine. I am now left with no tickets or any chance of getting to the game and have had to explain to my 8 year-old son (on his birthday) that he can't go. I am not impressed and would recommend that you should steer well clear.