I have been taking my Sheltie every couple of weeks to the groomer for a year. I recently scheduled in advance to take him in. Six hours before his appointment at 2:03 am I received a text stating that the appointment had been canceled. I rescheduled and 3 hours later it was canceled. I called and the answer I received for the cancellations was (I don't know why). Surprised at the answer I replied well I will call someone else and her reply was OK. I suggest before you get this treatment find a company who wants your business.