RICHARD E.

My wife and I are elderly -- and really count on delivery. We appreciate the driver and all of those who do the packing. However -- and it's a HUGE however:
1] We have gotten NO invoices either of the last two deliveries -- electronically or by paper. This is a particular problem when we asked for things and don't know if they were bungled or truly out. Were we charged? How do we know?
2] We recognize that there are shortages, and have been flexible. But two times in a row, there are NO onions? And we really wanted eggs -- and are fine with any eggs (we had flagged okay to substitutions)... were there really NONE?
3] Finally, in some despair and frustration, I called. I was forewarned there would be a 36-minute hold. I decided to gut it out. This is important. Food and money. After 77 minutes of crackly insipid music, the line was disconnected.
4] I have now written to Peapod on three separate occasions. They simply do not answer. They don't pick up their phones. They don't answer emails. EITHER OF THESE COULD EASILY BE DONE FROM HOME.

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